Maintenance Requests – Available 24/7

Need to report maintenance? You can lodge a maintenance request 24/7, any day of the year.

It’s easy, simply submit your maintenance request through our online maintenance service, including photos or videos where possible.

Once your request has been logged, our team will review the details and, where required, forward the request to your Landlord for their instructions.

What if my maintenance issue is urgent?

If an issue arises that requires urgent attention, you can escalate the matter through the maintenance chat service.

The chat service will help determine whether the issue requires after-hours emergency attention, as well as provide guidance on how the issue can be safely isolated or managed until assistance is available.

Our priority is to ensure you, the property and surrounding occupants are kept safe.

What is considered Emergency Maintenance?

Emergency maintenance generally includes situations where there is a significant risk to your safety, the property, or the security of the premises.

This may include:

• Burst water pipes or significant uncontrolled water leaks
• A blocked or broken toilet, where there is no other toilet available at the property
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm damage
• Fire or serious impact damage
• Failure or breakdown of the electricity, gas or water supply
• Failure of an essential service or appliance required for water or cooking
• A fault or damage that makes the premises unsafe or insecure
• A fault or damage that is likely to cause injury, damage property or seriously inconvenience you
• A serious fault with a staircase, lift or another area that significantly affects access to or use of the premises

What should I do in an emergency?

If there is an immediate threat to life or safety, call 000 first.

For issues involving fire, gas or dangerous electrical faults, do not put yourself at risk attempting to fix or investigate the problem.

Where it is safe to do so, take reasonable steps to isolate the issue — for example, turning off the water or electricity — and then lodge your maintenance request through our 24/7 maintenance service.

If you are unsure whether your issue qualifies as an emergency, submit the request and use the chat service to escalate it. The service will help determine the appropriate next step.

Not sure if it's an emergency?

Don't worry, that's what the chat service is for.

Lodge your maintenance request with as much information as possible, including photos or videos, and use the chat function to explain what is happening. The system will help assess whether the issue requires after-hours attention or can be addressed during normal business hours.

Maintenance can be reported 24/7. Emergency maintenance is for situations that require urgent attention to protect your safety, the property or the security of the premises.